Cancellation Policy

Firstfive Course sells digital courses delivered electronically to your email address after successful payment.

Cancellation Before Access

If course access has not yet been provided, you may request cancellation by emailing support@firstfivecourse.com with your order ID and registered email address. If we confirm that access has not been provided, we will cancel your order and issue a refund.

As delivery is normally instant, there may be no opportunity to cancel before access is provided.

No Cancellation After Access

Once valid, working course access has been provided, your order cannot be cancelled and is non-refundable, except as required by applicable law.

Not opening the delivery email, logging in, or starting the course does not make the purchase eligible for cancellation.

Payment or Access Issues

If you experience a duplicate payment, non-delivery, or an unresolved access issue, contact us so we can investigate and provide an appropriate resolution under our Refund & Cancellation Policy and applicable law.

Nothing in this policy limits your statutory consumer rights.

Contact Us

For cancellation requests or assistance, email support@firstfivecourse.com with your order ID and registered email address.