Refund & Return Policy
When a return or refund is available and how to request one.
All courses sold on Firstfive Course are digital products. No physical items are shipped.
Instant Email Delivery
Once your payment is successful, your course access link or login details are automatically sent to the email address provided at checkout. Please ensure you enter the correct email address.
No Refund After Access Is Provided
Once valid, working course access has been provided, your purchase is non-refundable and cannot be cancelled, except as required by applicable law.
Refunds will not be issued for a change of mind, accidental purchases, or choosing not to start or complete the course after access has been provided. Please review the course description, content, and requirements before purchasing.
Delivery or Access Issues
If you have not received your course email, please check your Spam and Promotions folders. If you still cannot find it or your access is not working, contact us at support@firstfivecourse.com with your order ID and registered email address.
Duplicate payments, non-delivery, unresolved access issues, or courses that materially differ from their advertised description will be reviewed, and refunds will be provided where required by applicable law. This policy does not limit your statutory consumer rights.
Contact us.
Share your order number and a clear description. The FirstFive Course support team will help you.
support@firstfivecourse.com